During my travels as a freelance creative (I do photography, graphic design and video work) there have been a few occasions where things have not worked out as I had hoped. Recently I learned some lessons and got lots of different perspectives on how to keep myself safe in client relationships.
Here are the tips I collected:
- Create a contract. This contract should have clear terms and conditions such as payment information, cost, delivery method, communication guidelines, copyright information and usage. This site, dontgetscrewedover.com has some great tips and links to http://www.docracy.com/ which provides free, open source legal documents for use.
- Someone recommended getting referrals to me before working with a new client. Most of my clients have been friends or friends of friends and with these people I have had few conflicts.
- Get 50% payment up front (deposit) and have the client pay the balance upon delivery of the finished product. This is especially important for substantial jobs.
- Watermark all drafts and content sent before payment is delivered.
- Include a creative brief (either in written or oral format) to explain why you made certain choices to the client. This can be helpful in ensuring clear communication.
- If someone does not pay you a substantial amount of money and they are a homeowner, it is possible to put a “lean” on their house, and they will need to pay you before they can sell their property.
- Get a new job! Freelance work is not for everyone and running your own business can be hard. A different job might be the best thing your your lifestyle and preferences.
- Small Claims Court (at least in BC) can help you with amounts over $1000 but will probably cost you more than it’s worth for smaller amounts.